When my son Alex was born, he was diagnosed with a rare disorder called Hirschsprung's disease, which affects the intestinal system and causes severe digestive problems. It impacted every part of his life, both at home and at school, and created a demand for around-the-clock cycle of care.
Hirschsprung's is rare, and there aren’t many health systems with the expertise to deal with it. After much searching, he eventually was admitted to a specialized program at a children’s hospital for a series of surgeries. As he healed, we began to see hope for a more normal childhood for him, and we wanted to give back. We developed a foundation with a major hospital system, and Alex, by that time 8-years-old, suggested we name it Hirschsprung Heroes.
When we launched our business, we debated on names. We wanted to build a legacy to honor our children throughout and even after their lifetime. H&H Associates seemed a natural fit to recognize all the Hirschsprung heroes out there, like my son, who rely on the care and support of medical professionals to live their lives.
Our hope is that through our work, we can give back to the systems -- medical, educational, and nonprofit -- who have supported our family throughout the years.
Our hope is that through our work, we can give back.”
Throughout my career, I have observed the critical role that a culture of development plays in organizational success. I have witnessed it time and again -- the difference a well-trained leader can make in motivating a team; how an employee who is genuinely connected with organizational values can single-handedly make a customer’s experience; the unstoppable momentum of a team bound together by belief in a common mission.
I became intrigued by these interactions, and the domino effect they seemed to have on how effective and efficient an organization could be. I began researching and testing different methods and ideas in the organizations I supported, and I came to understand that the biggest predictor of organizational success is the authenticity of the employee experience.
This hypothesis has data to back it up. According to an analysis by Glassdoor, companies that provide a great employee experience outperform the S&P 500 by up to 122 percentage points. The study found that employees who are engaged provide better customer service, which leads to higher financial returns.
All of this leads to one simple, fundamental truth: how productive your organization is, how much your business grows, is directly tied to how invested you are in your team. How engaged your employees are with your mission can make or break your success.
Employees who are engaged provide better customer service.”
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Your team is your most valuable asset. H&H Associates combine our knowledge of corporate change, training, and adult education to ensure your employees are able to deliver on your mission.